Reference

Glossary

Terms used across acquiring, underwriting and merchant operations.

Defined term

MCC

Merchant Category Code — a four-digit classification used to describe the merchant’s primary business activity.

Defined term

High-risk merchant

An informal industry label for merchants that an acquirer or processor considers to require higher scrutiny or loss controls. It is not one universal network status.

Defined term

MATCH

Mastercard Alert to Control High-Risk Merchants, an acquiring-side screening database for specified prior merchant terminations.

Defined term

Rolling reserve

A percentage of transactions held for a defined period, with older held amounts released as new transactions enter the reserve.

Defined term

Capped reserve

A reserve that accumulates until a stated balance is reached; release mechanics depend on the agreement.

Defined term

Chargeback ratio

A dispute metric comparing chargebacks with a transaction or sales denominator over a defined reporting period.

Defined term

VAMP

Visa Acquirer Monitoring Program, an acquirer-focused framework for fraud and dispute monitoring.

Defined term

BRAM

Mastercard Business Risk Assessment and Mitigation, commonly referenced in connection with acquiring risk and compliance monitoring.

Defined term

Descriptor

The text a cardholder sees on the card statement for a transaction.

Defined term

Acquirer

The financial institution or acquiring participant that contracts to accept card transactions for the merchant.

Defined term

ISO

Independent Sales Organization, a term used for sales/service organizations in the acquiring ecosystem.

Defined term

Payment facilitator

An entity that can onboard sponsored merchants under an acquiring relationship, subject to network rules.

Defined term

Future delivery

A model where payment is collected before the promised service or product is delivered, creating refund and insolvency exposure.

Defined term

Friendly fraud

A common industry term for disputes on transactions the cardholder may have authorized but later challenges.

Defined term

Enumeration

Automated testing of card credentials or account details through repeated authorization attempts.

Defined term

Retrieval request

A request for transaction information that may precede or accompany a dispute workflow, depending on network and market.

Defined term

Chargeback

A reversal/dispute process initiated through the cardholder’s issuer under applicable network rules.

Defined term

Underwriting

The process used by an acquirer or processor to assess the merchant before or during the processing relationship.

Defined term

Enhanced due diligence

Additional verification or monitoring applied when risk factors require more evidence than standard onboarding.

Defined term

Merchant monitoring

Ongoing review of merchant activity, including changes in volume, disputes, fraud, products, licensing or other risk indicators.